Refund policy

Return and refund policy

We want you happy with your purchase. If you are not, you can return it.

Cancelling your order
Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send the goods back.

Returns
To be eligible for a return, items must be unused, unopened and in the same condition you received them, in the original packaging. Email jasmin@magicdescaler.com with your order number to start a return.

Refunds
Once we receive and inspect the return we will email you to confirm. Approved refunds are issued to your original payment method within 14 days.

Return postage
You cover the cost of return postage unless the item is faulty or we sent the wrong thing, in which case we cover it and refund your original delivery charge. The cost of the return will simply be deducted from your refund amount. 

Faulty or damaged items
If your order arrives damaged or faulty, email us within 14 days with your order number and a photo. We will replace it or refund you in full, including postage.

Contact
jasmin@magicdescaler.com